We welcome your inquiries and are delighted to assist you with your fine jewelry selections, styling recommendations, and order status updates.
Customer Concierge
Our customer care team is dedicated to providing personalized assistance:
- Email Support: support@tillora.com
(We respond to all inquiries within 24 hours) - Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (UTC+8)
- Weekend Support: Saturday – Sunday: 10:00 AM – 4:00 PM (UTC+8)
Studio & Headquarters
- Brand: Tillora Fine Jewelry Studio
- Official Store: Online Worldwide Direct-to-Consumer
- Order Support: Please include your Order Confirmation Number in your message for faster resolution.