Thank you for choosing Tillora Fine Jewelry. All orders are handled with meticulous care and shipped fully insured.
1. Processing Time
All in-stock jewelry orders are processed and prepared within 1–2 business days. Handcrafted or sized-to-order pieces may require 3–5 business days prior to dispatch. Orders are not processed or shipped on weekends or national holidays.
2. Shipping Rates & Delivery Estimates
We ship worldwide using trusted express couriers (including DHL Express, FedEx, and UPS). Estimated delivery times are as follows:
- Standard Insured Shipping: 7–12 business days (Complimentary worldwide on all orders over $50).
- Priority Express Courier (DHL/FedEx): 3–5 business days ($15 flat rate on orders under $50).
Please note: While we make every effort to meet delivery timelines, occasional delays may occur due to customs inspections or adverse weather conditions.
3. Order Tracking & Insurance
Every shipment is fully insured during transit until delivered to your designated address. Once your order has dispatched, you will receive a Shipping Confirmation email containing your active tracking number.
4. Customs, Duties, and Taxes
Tillora Fine Jewelry is not responsible for any local customs duties, tariffs, or import taxes imposed by destination countries. All applicable fees incurred upon entry are the responsibility of the recipient.
5. Lost or Damaged Packages
In the rare event that a package is delayed, marked delivered but missing, or arrived damaged, please contact our support team immediately at support@tillora-jewelry.com so we can open an insurance claim with the courier.