At Tillora Fine Jewelry, customer satisfaction is at the heart of our craftsmanship. We take great pride in the quality and detail of every fine jewelry piece we create. If for any reason you are not completely satisfied with your purchase, we are here to assist you.
1. 30-Day Return Guarantee
We offer a 30-day return policy. You have 30 calendar days from the date you receive your order to request a return or exchange.
2. Return Eligibility
To be eligible for a return:
- The jewelry must be in its original, unworn, and undamaged condition, with all security tags intact.
- The item must be returned in its original packaging, including jewelry presentation boxes, certificates of authenticity, and protective pouches.
- Proof of purchase (order confirmation email or order number) is required.
Please note: Custom-engraved items, personalized orders, and final-sale promotional pieces cannot be returned unless confirmed to have a manufacturing defect upon delivery.
3. How to Initiate a Return
To start a return request, please contact our concierge team at support@tillora-jewelry.com with your order number and the reason for the return. Once approved, our team will provide a return authorization code and instructions on shipping the package to our service center. Returns sent without prior authorization will not be accepted.
4. Damaged or Defective Items
Please inspect your shipment immediately upon arrival. If an item is damaged during transit or contains a craftsmanship flaw, contact us within 48 hours of delivery at support@tillora-jewelry.com with photographic evidence. We will arrange an immediate replacement or a full refund at no additional cost to you.
5. Refund Processing
Once your returned item is received and inspected by our quality assurance team, we will notify you of the approval status. Approved refunds will be credited back to your original payment method within 5–7 business days.